How Chronex360 helps manage your business in Drybin
Chronex360 provides WhatsApp Business API workflow for businesses in Drybin, Mogilev Region, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
For a business operating in Belarus, a lead might arrive through a website enquiry, a WhatsApp message from a known contact, or a Facebook Messenger question about product availability. Chronex360 captures each of these as they come in, tags the enquiry, and routes it to an available agent so response times remain consistent and professional. As the conversation progresses from initial qualification to a confirmed order and delivery, the full history stays attached to that single lead, giving the team a clear, auditable record of the relationship from start to finish. Russian and Belarusian-language templates alongside English keep messaging natural for the audience, business-hours-aware routing manages when conversations are handled, and Chronex360 helps businesses keep every outbound message aligned with applicable sanctions and regulatory requirements. Multiple agents can be assigned as needed, and conversion reporting gives management a clear view of which channels are actually producing completed, delivered orders.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep