How Chronex360 helps manage your business in Bernissart
In Bernissart (Wallonia, Belgium), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Belgian businesses frequently need to serve customers in more than one language within the same market, and Chronex360 is built around that reality. Enquiries arriving through Click-to-WhatsApp ads, Instagram, Facebook Messenger, or the company website are captured centrally, tagged, and assigned to an agent based on availability and language fit, then tracked through qualification, quote or order creation, and fulfilment. Retailers can share a full catalogue directly inside the chat, while B2B and service businesses can move a conversation smoothly from first question to signed order without switching tools. Message templates can be configured per language, keeping replies natural whether a customer writes in Dutch, French, or another language entirely, and data handling is structured with GDPR requirements in mind. Conversion reporting gives teams a clear read on which channels and campaigns are producing real, delivered business.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies