How Chronex360 helps manage your business in Hensies
Hensies businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Belgian businesses frequently need to serve customers in more than one language within the same market, and Chronex360 is built around that reality. Enquiries arriving through Click-to-WhatsApp ads, Instagram, Facebook Messenger, or the company website are captured centrally, tagged, and assigned to an agent based on availability and language fit, then tracked through qualification, quote or order creation, and fulfilment. Retailers can share a full catalogue directly inside the chat, while B2B and service businesses can move a conversation smoothly from first question to signed order without switching tools. Message templates can be configured per language, keeping replies natural whether a customer writes in Dutch, French, or another language entirely, and data handling is structured with GDPR requirements in mind. Conversion reporting gives teams a clear read on which channels and campaigns are producing real, delivered business.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard