How Chronex360 helps manage your business in Villers-le-Bouillet
Chronex360 provides WhatsApp Business API workflow for businesses in Villers-le-Bouillet, Wallonia, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
Belgian businesses frequently need to serve customers in more than one language within the same market, and Chronex360 is built around that reality. Enquiries arriving through Click-to-WhatsApp ads, Instagram, Facebook Messenger, or the company website are captured centrally, tagged, and assigned to an agent based on availability and language fit, then tracked through qualification, quote or order creation, and fulfilment. Retailers can share a full catalogue directly inside the chat, while B2B and service businesses can move a conversation smoothly from first question to signed order without switching tools. Message templates can be configured per language, keeping replies natural whether a customer writes in Dutch, French, or another language entirely, and data handling is structured with GDPR requirements in mind. Conversion reporting gives teams a clear read on which channels and campaigns are producing real, delivered business.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export