How Chronex360 helps manage your business in San Pedro
San Pedro businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Belize's economy runs heavily on tourism and small import-driven retail, so a typical lead might be a diver asking about tour availability through Instagram, or a hardware store customer messaging from a Facebook ad about restocked inventory. Chronex360 captures both the moment they arrive, records where they came from, and moves them through a qualification step before assigning them to whichever agent is on shift — accounting for the fact that many Belizean businesses run on tourist-season hours that shift throughout the year. From there, the same thread follows the customer from first inquiry to a confirmed booking or order and through to delivery or check-in, giving owners a single view of progress instead of scattered chats. English-language templates keep replies fast and consistent, catalog sharing lets tour operators and shops send details without lengthy back-and-forth, and conversion reporting shows which marketing channels are actually filling calendars and shelves.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep