How Chronex360 helps manage your business in Malanville
Malanville businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Cotonou's position as a regional trade and re-export hub means businesses there often field inquiries that range from bulk B2B orders submitted through a website form to casual consumer questions arriving via Instagram DM or WhatsApp. Chronex360 organizes this mix automatically, tagging each lead by its source and routing it to the agent equipped to handle it, whether that means quoting a container-load order or confirming a single retail purchase. Agents qualify the buyer, share catalogs or pricing, and convert the exchange into a tracked order that follows through customs handling, warehousing, or last-mile delivery, with status visible throughout. This structure helps Beninese businesses manage both trade and retail demand without conversations slipping through the cracks. Chronex360 is delivered with French-first message templates and local language awareness, business-hours-aware routing, and multi-agent assignment, plus reporting that shows exactly which channels are converting inquiries into completed, delivered sales.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export