How Chronex360 helps manage your business in Natitingou
Natitingou businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Cotonou's position as a regional trade and re-export hub means businesses there often field inquiries that range from bulk B2B orders submitted through a website form to casual consumer questions arriving via Instagram DM or WhatsApp. Chronex360 organizes this mix automatically, tagging each lead by its source and routing it to the agent equipped to handle it, whether that means quoting a container-load order or confirming a single retail purchase. Agents qualify the buyer, share catalogs or pricing, and convert the exchange into a tracked order that follows through customs handling, warehousing, or last-mile delivery, with status visible throughout. This structure helps Beninese businesses manage both trade and retail demand without conversations slipping through the cracks. Chronex360 is delivered with French-first message templates and local language awareness, business-hours-aware routing, and multi-agent assignment, plus reporting that shows exactly which channels are converting inquiries into completed, delivered sales.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies