How Chronex360 helps manage your business in Collines Department
Businesses across Collines Department (Benin) run their WhatsApp Business API programme on Chronex360, turning inbound chats into tracked, assigned and followed-up leads.
Benin's Digital Code (Law No. 2017-20, in force 2018) includes a dedicated book on personal data protection, enforced by the Autorité de Protection des Données Personnelles (APDP). Use explicit marketing consent, clear French-language notices and honor opt-outs promptly.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Cities in Collines Department
Chronex360 supports WhatsApp Business API onboarding for 4 cities across Collines Department, including: