How Chronex360 helps manage your business in Pemagatshel
For companies based in Pemagatshel, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
In Bhutan's small but increasingly connected market, a lead often starts with a WhatsApp inquiry following a Facebook post from a customer in Thimphu or a nearby dzongkhag, and Chronex360 captures that first message and converts it into a qualified, trackable lead so small businesses can respond as promptly as customers expect. The conversation is routed to an agent working in Dzongkha or English, guided through catalog sharing and order confirmation, and tracked through to courier delivery that accounts for Bhutan's mountainous terrain and the longer transit times it can create between urban centers and outlying regions. Business-hours-aware routing helps lean teams manage response expectations consistently, and compliance-aware templates keep messaging appropriate and policy-aligned for retail, tourism, and handicraft businesses alike. Multi-agent assignment allows small teams to share incoming inquiries without dropping leads, and conversion reporting gives owners a clear view of which conversations are becoming completed, delivered orders, bringing structured sales visibility to Bhutan's growing digital commerce activity.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export