How Chronex360 helps manage your business in Samtse
Samtse businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
In Bhutan's small but increasingly connected market, a lead often starts with a WhatsApp inquiry following a Facebook post from a customer in Thimphu or a nearby dzongkhag, and Chronex360 captures that first message and converts it into a qualified, trackable lead so small businesses can respond as promptly as customers expect. The conversation is routed to an agent working in Dzongkha or English, guided through catalog sharing and order confirmation, and tracked through to courier delivery that accounts for Bhutan's mountainous terrain and the longer transit times it can create between urban centers and outlying regions. Business-hours-aware routing helps lean teams manage response expectations consistently, and compliance-aware templates keep messaging appropriate and policy-aligned for retail, tourism, and handicraft businesses alike. Multi-agent assignment allows small teams to share incoming inquiries without dropping leads, and conversion reporting gives owners a clear view of which conversations are becoming completed, delivered orders, bringing structured sales visibility to Bhutan's growing digital commerce activity.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep