How Chronex360 helps manage your business in Provincia Omasuyos
In Provincia Omasuyos (La Paz Department, Bolivia), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
In Bolivia, a lead frequently begins as a WhatsApp message prompted by a Click-to-WhatsApp ad or an Instagram inquiry about pricing or availability, often from a customer comparing several sellers at once. Chronex360 records that first contact right away, applies qualification rules, and routes it to an available agent based on business hours, helping retail and ecommerce businesses respond before the buyer moves on to another option. From qualification, Chronex360 tracks the deal through quoting and order confirmation to delivery, reflecting the WhatsApp-coordinated pickup and delivery arrangements common in Bolivian cities where formal address-based courier tracking is less standard. Spanish-language templates, in-chat catalog sharing, and compliance-aware messaging around opt-in keep conversations consistent no matter which agent responds. With workload distributed automatically across the sales team and conversion reporting attached to every source, business owners finally get a clear, end-to-end view of what is actually driving completed sales.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies