How Chronex360 helps manage your business in Herzegovina-Neretva Canton
Chronex360 extends WhatsApp Business API coverage across Herzegovina-Neretva Canton, Bosnia and Herzegovina, so local businesses can capture and manage customer conversations from every city in the state.
A new Law on Personal Data Protection took effect in March 2025, replacing the 2006 law and moving the framework closer to GDPR as part of EU-accession alignment. Use explicit opt-in and a clear opt-out for marketing templates.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep