How Chronex360 helps manage your business in Ugljevik
Chronex360 provides WhatsApp Business API workflow for businesses in Ugljevik, Republika Srpska, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
For a retail or service business in Bosnia and Herzegovina, a new customer relationship might start with a WhatsApp message forwarded by a friend, a Click-to-WhatsApp ad click, or a website enquiry about product availability. Chronex360 registers each of these the moment they land, tagging the enquiry and putting it in front of the right agent so a first-time customer gets a timely, relevant reply rather than a generic auto-response. As the exchange moves from initial interest to a shared catalog, an agreed order, and finally delivery, the full conversation history stays intact, so any agent who steps in can pick up exactly where things left off. The platform supports local-language templates alongside English, routes messages according to regional business hours, and keeps compliance-aware messaging in place for outbound communication. Multiple agents can share responsibility as demand grows, and conversion reporting shows which lead source is actually turning into completed sales.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep