How Chronex360 helps manage your business in Pilane
For companies based in Pilane, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Safari lodges and tour operators in Gaborone or near the Okavango Delta often see a lead begin as a Click-to-WhatsApp ad click from a traveler comparing options, and that first response speed can decide whether a booking happens at all. Chronex360 routes these inquiries, along with Facebook Messenger and website chats, to an available agent instantly, letting the team qualify travel dates, share a quote or itinerary, and confirm a booking without the thread getting lost among other conversations. The same structure serves retail and trading businesses in Gaborone, where a quoted order moves cleanly through confirmation to delivery or collection, with status visible to the whole team. English templates keep messaging polished and consistent for an international audience, and business-hours-aware assignment ensures a timely reply even across different customer time zones. Owners get a clear picture of which inquiries turned into confirmed bookings or sales, channel by channel.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order