How Chronex360 helps manage your business in Kocherinovo
In Kocherinovo (Kyustendil Province, Bulgaria), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
For a Bulgarian outsourcing firm or export business, an enquiry might begin with a LinkedIn-driven website form, a WhatsApp message from a returning buyer, or an Instagram comment about a product line. Chronex360 pulls all of these into a single pipeline, tagging each one and routing it to whichever agent is best positioned to answer, so no promising lead sits unanswered while a team member is occupied elsewhere. From initial qualification through quoting, order confirmation, and final dispatch, the platform keeps the full conversation history attached to the lead, giving anyone who picks up the account full context. Bulgarian and English templates keep messaging natural for both domestic and export audiences, business-hours-aware routing avoids awkward off-hours replies, and compliance-aware settings support responsible cross-border communication. Reporting then shows which channel is actually producing completed, delivered orders rather than just conversations.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export