How Chronex360 helps manage your business in Obshtina Kostinbrod
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Sofia Province to businesses in Obshtina Kostinbrod.
For a Bulgarian outsourcing firm or export business, an enquiry might begin with a LinkedIn-driven website form, a WhatsApp message from a returning buyer, or an Instagram comment about a product line. Chronex360 pulls all of these into a single pipeline, tagging each one and routing it to whichever agent is best positioned to answer, so no promising lead sits unanswered while a team member is occupied elsewhere. From initial qualification through quoting, order confirmation, and final dispatch, the platform keeps the full conversation history attached to the lead, giving anyone who picks up the account full context. Bulgarian and English templates keep messaging natural for both domestic and export audiences, business-hours-aware routing avoids awkward off-hours replies, and compliance-aware settings support responsible cross-border communication. Reporting then shows which channel is actually producing completed, delivered orders rather than just conversations.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies