How Chronex360 helps manage your business in Province du Mouhoun
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Boucle du Mouhoun Region to businesses in Province du Mouhoun.
For businesses in Ouagadougou and Bobo-Dioulasso, keeping a customer relationship intact through a single WhatsApp thread matters more than flashy automation — and that is precisely where Chronex360 earns its keep. Every inquiry, whether it arrives from a Facebook page, a Click-to-WhatsApp ad, or a walk-in customer who later messages to reorder, lands in one organized inbox instead of a personal phone that an employee might not always have on hand. Agents pick up the lead, confirm what is needed, generate a quote or order note, and mark it through to fulfillment, so even when connectivity or logistics are unpredictable, no request is lost and no customer is left wondering what happened to their order. French-language templates keep replies fast and consistent, while local-hours routing makes sure someone is always assigned to respond. The result is dependable record-keeping and continuity — a business that can prove, message by message, exactly how it served each customer.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep