How Chronex360 helps manage your business in Kongoussi
Kongoussi businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
For businesses in Ouagadougou and Bobo-Dioulasso, keeping a customer relationship intact through a single WhatsApp thread matters more than flashy automation — and that is precisely where Chronex360 earns its keep. Every inquiry, whether it arrives from a Facebook page, a Click-to-WhatsApp ad, or a walk-in customer who later messages to reorder, lands in one organized inbox instead of a personal phone that an employee might not always have on hand. Agents pick up the lead, confirm what is needed, generate a quote or order note, and mark it through to fulfillment, so even when connectivity or logistics are unpredictable, no request is lost and no customer is left wondering what happened to their order. French-language templates keep replies fast and consistent, while local-hours routing makes sure someone is always assigned to respond. The result is dependable record-keeping and continuity — a business that can prove, message by message, exactly how it served each customer.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export