How Chronex360 helps manage your business in Province du Boulkiemdé
For companies based in Province du Boulkiemdé, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
For businesses in Ouagadougou and Bobo-Dioulasso, keeping a customer relationship intact through a single WhatsApp thread matters more than flashy automation — and that is precisely where Chronex360 earns its keep. Every inquiry, whether it arrives from a Facebook page, a Click-to-WhatsApp ad, or a walk-in customer who later messages to reorder, lands in one organized inbox instead of a personal phone that an employee might not always have on hand. Agents pick up the lead, confirm what is needed, generate a quote or order note, and mark it through to fulfillment, so even when connectivity or logistics are unpredictable, no request is lost and no customer is left wondering what happened to their order. French-language templates keep replies fast and consistent, while local-hours routing makes sure someone is always assigned to respond. The result is dependable record-keeping and continuity — a business that can prove, message by message, exactly how it served each customer.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies