How Chronex360 helps manage your business in Ziniaré
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Plateau-Central Region to businesses in Ziniaré.
For businesses in Ouagadougou and Bobo-Dioulasso, keeping a customer relationship intact through a single WhatsApp thread matters more than flashy automation — and that is precisely where Chronex360 earns its keep. Every inquiry, whether it arrives from a Facebook page, a Click-to-WhatsApp ad, or a walk-in customer who later messages to reorder, lands in one organized inbox instead of a personal phone that an employee might not always have on hand. Agents pick up the lead, confirm what is needed, generate a quote or order note, and mark it through to fulfillment, so even when connectivity or logistics are unpredictable, no request is lost and no customer is left wondering what happened to their order. French-language templates keep replies fast and consistent, while local-hours routing makes sure someone is always assigned to respond. The result is dependable record-keeping and continuity — a business that can prove, message by message, exactly how it served each customer.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order