How Chronex360 helps manage your business in Assomada
In Assomada (Santa Catarina, Cape Verde), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
On an island economy where tourism, remittances, and small retail intersect, a lead might arrive as a Click-to-WhatsApp ad response from a visitor planning a stay, or a Facebook Messenger question from a local customer ordering supplies. Chronex360 gathers these threads from ads, Instagram, and the website into a single dashboard, then assigns each one to the agent best placed to answer — whether that means a Portuguese-speaking concierge or a retail team member handling stock inquiries. From there, the conversation moves naturally into a quote, a confirmed order, and a delivery or pickup arrangement suited to inter-island logistics, with every stage visible to management. Portuguese and English templates keep tone consistent across guest-facing and local commerce, while scheduling respects Cabo Verdean business hours so replies never lag. Owners end up with a clean, searchable history of how each customer moved from first message to completed transaction.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep