How Chronex360 helps manage your business in Calheta
Chronex360 provides WhatsApp Business API workflow for businesses in Calheta, São Miguel, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
On an island economy where tourism, remittances, and small retail intersect, a lead might arrive as a Click-to-WhatsApp ad response from a visitor planning a stay, or a Facebook Messenger question from a local customer ordering supplies. Chronex360 gathers these threads from ads, Instagram, and the website into a single dashboard, then assigns each one to the agent best placed to answer — whether that means a Portuguese-speaking concierge or a retail team member handling stock inquiries. From there, the conversation moves naturally into a quote, a confirmed order, and a delivery or pickup arrangement suited to inter-island logistics, with every stage visible to management. Portuguese and English templates keep tone consistent across guest-facing and local commerce, while scheduling respects Cabo Verdean business hours so replies never lag. Owners end up with a clean, searchable history of how each customer moved from first message to completed transaction.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies