How Chronex360 helps manage your business in Sen Monorom
For companies based in Sen Monorom, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
In Cambodia, a lead commonly begins with a Facebook Marketplace browse or an Instagram ad that pushes a shopper into a WhatsApp conversation, and Chronex360 captures that first message from Phnom Penh or provincial buyers alike and turns it into a structured, trackable lead. The conversation is assigned to an agent working in Khmer or English, carried through catalog sharing and order confirmation, and tracked through to courier-based delivery and cash-on-delivery fulfillment that characterizes much of Cambodian retail ecommerce. Business-hours-aware routing keeps response times consistent for a young, mobile-first customer base, and compliance-aware templates keep promotional messaging policy-aligned even for smaller trading and retail operations. Multi-agent assignment lets growing shops and service businesses share incoming chat volume without leads going unanswered, and conversion reporting gives owners a clear picture of which campaigns and agents are converting casual browsing into confirmed, delivered orders, bringing structured pipeline visibility to a fast-digitizing market.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export