How Chronex360 helps manage your business in Srŏk Kulén
Srŏk Kulén businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
In Cambodia, a lead commonly begins with a Facebook Marketplace browse or an Instagram ad that pushes a shopper into a WhatsApp conversation, and Chronex360 captures that first message from Phnom Penh or provincial buyers alike and turns it into a structured, trackable lead. The conversation is assigned to an agent working in Khmer or English, carried through catalog sharing and order confirmation, and tracked through to courier-based delivery and cash-on-delivery fulfillment that characterizes much of Cambodian retail ecommerce. Business-hours-aware routing keeps response times consistent for a young, mobile-first customer base, and compliance-aware templates keep promotional messaging policy-aligned even for smaller trading and retail operations. Multi-agent assignment lets growing shops and service businesses share incoming chat volume without leads going unanswered, and conversion reporting gives owners a clear picture of which campaigns and agents are converting casual browsing into confirmed, delivered orders, bringing structured pipeline visibility to a fast-digitizing market.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep