How Chronex360 helps manage your business in Cardston
Cardston businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Canadian businesses generate leads across a mix of channels — a Click-to-WhatsApp ad, a Facebook Messenger question, a website contact form, or an Instagram DM — and buyers expect a bilingual, professional response regardless of entry point. Chronex360 consolidates these sources into one inbox, qualifies each inquiry, and assigns it to the right agent based on business hours across time zones, which suits ecommerce, professional services, and home services teams operating from coast to coast. As the conversation progresses toward a quote or order, Chronex360 keeps the full history attached to that lead through to address-based courier delivery or scheduled service, giving managers a transparent record of the entire journey. Message templates are available in both English and French to match Canada's bilingual market, agent assignment balances workload across regional teams, and compliance-aware messaging keeps every conversation aligned with opt-in expectations. Conversion reporting then shows precisely which channel and agent are turning inquiries into closed business.
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export