How Chronex360 helps manage your business in Kimberley
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across British Columbia to businesses in Kimberley.
Canadian businesses generate leads across a mix of channels — a Click-to-WhatsApp ad, a Facebook Messenger question, a website contact form, or an Instagram DM — and buyers expect a bilingual, professional response regardless of entry point. Chronex360 consolidates these sources into one inbox, qualifies each inquiry, and assigns it to the right agent based on business hours across time zones, which suits ecommerce, professional services, and home services teams operating from coast to coast. As the conversation progresses toward a quote or order, Chronex360 keeps the full history attached to that lead through to address-based courier delivery or scheduled service, giving managers a transparent record of the entire journey. Message templates are available in both English and French to match Canada's bilingual market, agent assignment balances workload across regional teams, and compliance-aware messaging keeps every conversation aligned with opt-in expectations. Conversion reporting then shows precisely which channel and agent are turning inquiries into closed business.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export