How Chronex360 helps manage your business in West End
In West End (British Columbia, Canada), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Canadian businesses generate leads across a mix of channels — a Click-to-WhatsApp ad, a Facebook Messenger question, a website contact form, or an Instagram DM — and buyers expect a bilingual, professional response regardless of entry point. Chronex360 consolidates these sources into one inbox, qualifies each inquiry, and assigns it to the right agent based on business hours across time zones, which suits ecommerce, professional services, and home services teams operating from coast to coast. As the conversation progresses toward a quote or order, Chronex360 keeps the full history attached to that lead through to address-based courier delivery or scheduled service, giving managers a transparent record of the entire journey. Message templates are available in both English and French to match Canada's bilingual market, agent assignment balances workload across regional teams, and compliance-aware messaging keeps every conversation aligned with opt-in expectations. Conversion reporting then shows precisely which channel and agent are turning inquiries into closed business.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order