How Chronex360 helps manage your business in Montréal
In Montréal (Quebec, Canada), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Canadian businesses generate leads across a mix of channels — a Click-to-WhatsApp ad, a Facebook Messenger question, a website contact form, or an Instagram DM — and buyers expect a bilingual, professional response regardless of entry point. Chronex360 consolidates these sources into one inbox, qualifies each inquiry, and assigns it to the right agent based on business hours across time zones, which suits ecommerce, professional services, and home services teams operating from coast to coast. As the conversation progresses toward a quote or order, Chronex360 keeps the full history attached to that lead through to address-based courier delivery or scheduled service, giving managers a transparent record of the entire journey. Message templates are available in both English and French to match Canada's bilingual market, agent assignment balances workload across regional teams, and compliance-aware messaging keeps every conversation aligned with opt-in expectations. Conversion reporting then shows precisely which channel and agent are turning inquiries into closed business.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies