How Chronex360 helps manage your business in Lac Wey
In Lac Wey (Logone Occidental Region, Chad), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
For businesses in N'Djamena and Chad's trading corridors, often centered on agricultural goods, livestock, and regional trade, the priority is dependable communication that survives difficult operating conditions rather than elaborate automation. Chronex360 delivers that dependability by capturing every WhatsApp, Messenger, or website inquiry into a single organized system, so a customer's question about availability or price is never left in a phone that later runs out of storage or gets switched. Agents qualify each lead, confirm order details, and record fulfillment status, building a lasting transaction history that helps maintain trust with repeat customers and simplifies bookkeeping. Chronex360 is delivered with French and Arabic-friendly message templates suited to Chad's bilingual business environment, straightforward agent assignment for small or growing teams, and reporting that gives owners a clear, honest view of which conversations turned into completed transactions, helping businesses build resilient customer relationships over time.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep