How Chronex360 helps manage your business in Adré
Adré businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
For businesses in N'Djamena and Chad's trading corridors, often centered on agricultural goods, livestock, and regional trade, the priority is dependable communication that survives difficult operating conditions rather than elaborate automation. Chronex360 delivers that dependability by capturing every WhatsApp, Messenger, or website inquiry into a single organized system, so a customer's question about availability or price is never left in a phone that later runs out of storage or gets switched. Agents qualify each lead, confirm order details, and record fulfillment status, building a lasting transaction history that helps maintain trust with repeat customers and simplifies bookkeeping. Chronex360 is delivered with French and Arabic-friendly message templates suited to Chad's bilingual business environment, straightforward agent assignment for small or growing teams, and reporting that gives owners a clear, honest view of which conversations turned into completed transactions, helping businesses build resilient customer relationships over time.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies