How Chronex360 helps manage your business in Talcahuano
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Biobío to businesses in Talcahuano.
Chilean shoppers often reach out through a Click-to-WhatsApp ad or an Instagram message when comparing prices, and they expect a prompt, clear answer before deciding where to buy. Chronex360 captures that first contact, qualifies the intent, and routes the conversation to an available agent within local business hours, helping ecommerce, retail, and services businesses respond fast enough to win the sale. From there, Chronex360 tracks the lead through quoting and order confirmation to delivery, mirroring the WhatsApp-coordinated dispatch and delivery updates that Chilean businesses commonly use to keep customers informed. Spanish-language templates suited to local tone, in-chat catalog sharing, and compliance-aware messaging around opt-in and message frequency keep the experience consistent as volume grows. Multi-agent assignment ensures inquiries are distributed evenly rather than piling up with one person, and conversion reporting gives sales leaders a clear, ongoing view of which campaigns and agents are actually driving completed orders.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard