How Chronex360 helps manage your business in Chillán
For companies based in Chillán, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Chilean shoppers often reach out through a Click-to-WhatsApp ad or an Instagram message when comparing prices, and they expect a prompt, clear answer before deciding where to buy. Chronex360 captures that first contact, qualifies the intent, and routes the conversation to an available agent within local business hours, helping ecommerce, retail, and services businesses respond fast enough to win the sale. From there, Chronex360 tracks the lead through quoting and order confirmation to delivery, mirroring the WhatsApp-coordinated dispatch and delivery updates that Chilean businesses commonly use to keep customers informed. Spanish-language templates suited to local tone, in-chat catalog sharing, and compliance-aware messaging around opt-in and message frequency keep the experience consistent as volume grows. Multi-agent assignment ensures inquiries are distributed evenly rather than piling up with one person, and conversion reporting gives sales leaders a clear, ongoing view of which campaigns and agents are actually driving completed orders.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping