How Chronex360 helps manage your business in Región Metropolitana de Santiago
Región Metropolitana de Santiago is one of 52 markets Chronex360 supports in Chile, with the same lead capture, qualification, assignment and reporting workflow available city by city.
Chile's current Law No. 19.628 on the Protection of Private Life governs personal-data handling and remains in force through November 2026. A comprehensive reform, Law No. 21.719, was enacted in December 2024, creates a dedicated data-protection authority (with penalties of up to 20,000 UTM) and enters into full force on 1 December 2026 — businesses should plan WhatsApp opt-in, records and retention practices around the incoming stricter regime now.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Cities in Región Metropolitana de Santiago
Chronex360 supports WhatsApp Business API onboarding for 52 cities across Región Metropolitana de Santiago, including: