How Chronex360 helps manage your business in Pica
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Tarapacá to businesses in Pica.
Chilean shoppers often reach out through a Click-to-WhatsApp ad or an Instagram message when comparing prices, and they expect a prompt, clear answer before deciding where to buy. Chronex360 captures that first contact, qualifies the intent, and routes the conversation to an available agent within local business hours, helping ecommerce, retail, and services businesses respond fast enough to win the sale. From there, Chronex360 tracks the lead through quoting and order confirmation to delivery, mirroring the WhatsApp-coordinated dispatch and delivery updates that Chilean businesses commonly use to keep customers informed. Spanish-language templates suited to local tone, in-chat catalog sharing, and compliance-aware messaging around opt-in and message frequency keep the experience consistent as volume grows. Multi-agent assignment ensures inquiries are distributed evenly rather than piling up with one person, and conversion reporting gives sales leaders a clear, ongoing view of which campaigns and agents are actually driving completed orders.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies