How Chronex360 helps manage your business in Guye
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Hebei to businesses in Guye.
For businesses using Chronex360 to reach customers and partners outside mainland China's domestic platforms, such as export-focused sellers, Hong Kong-linked trading desks, or diaspora-facing retailers, a lead often begins with an international WhatsApp inquiry sparked by a product listing or referral. Chronex360 captures that first message, qualifies it, and assigns it to an agent equipped to communicate in Mandarin, Cantonese, or English, then guides the conversation through catalog or quotation sharing and order confirmation, tracking progress through to freight, courier, or postal fulfillment depending on whether the buyer is domestic or overseas. Business-hours-aware routing accounts for time-zone gaps with international buyers, while compliance-aware templates keep cross-border commerce messaging within WhatsApp's policy framework. Multi-agent assignment helps trading companies manage simultaneous inquiries from multiple markets, and conversion reporting gives export and B2B teams a clear picture of which outreach is turning international interest into confirmed, shipped orders.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies