How Chronex360 helps manage your business in Golmud
For companies based in Golmud, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
For businesses using Chronex360 to reach customers and partners outside mainland China's domestic platforms, such as export-focused sellers, Hong Kong-linked trading desks, or diaspora-facing retailers, a lead often begins with an international WhatsApp inquiry sparked by a product listing or referral. Chronex360 captures that first message, qualifies it, and assigns it to an agent equipped to communicate in Mandarin, Cantonese, or English, then guides the conversation through catalog or quotation sharing and order confirmation, tracking progress through to freight, courier, or postal fulfillment depending on whether the buyer is domestic or overseas. Business-hours-aware routing accounts for time-zone gaps with international buyers, while compliance-aware templates keep cross-border commerce messaging within WhatsApp's policy framework. Multi-agent assignment helps trading companies manage simultaneous inquiries from multiple markets, and conversion reporting gives export and B2B teams a clear picture of which outreach is turning international interest into confirmed, shipped orders.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export