How Chronex360 helps manage your business in Assimpao
Assimpao businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
A vanilla or ylang-ylang exporter in Moroni coordinating with an overseas buyer, or a small retailer answering a WhatsApp question about imported goods, both need their leads handled with care in a market where every relationship counts. Chronex360 brings inquiries from Click-to-WhatsApp ads, Facebook Messenger, and the website into a single inbox, assigns them to an available agent, and supports the conversation through quoting and order confirmation, keeping a visible record through to shipment or local delivery. French-language templates keep communication clear and professional, and business-hours-aware routing means an inquiry sent outside working hours is queued rather than forgotten. For businesses balancing export logistics with everyday local trade, having one dependable, trackable thread per customer — from the first message to the completed order — makes it far easier to manage relationships that often span both nearby islands and distant buyers.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export