How Chronex360 helps manage your business in Sardinal
Sardinal businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
In Costa Rica, leads often begin with a Click-to-WhatsApp ad tap or an Instagram question about a product, tour package, or service, and buyers expect a quick, friendly reply that feels personal rather than automated. Chronex360 captures that first message right away, qualifies it, and routes it to an available agent based on local business hours, helping ecommerce, retail, and tourism businesses stay responsive during high-demand periods. From qualification, the platform tracks the lead through quoting and booking or order confirmation to delivery or service fulfillment, reflecting the WhatsApp-coordinated scheduling many Costa Rican businesses use to confirm delivery windows or tour details directly with the customer. Spanish-language message templates, in-chat catalog and package sharing, and compliance-aware messaging around opt-in and frequency keep every interaction consistent and professional. With agent assignment distributing inquiries evenly across the team, and conversion reporting tied to each channel, business owners get a clear view of exactly what is turning interest into completed, delivered business.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export