How Chronex360 helps manage your business in Moravia
Moravia businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
In Costa Rica, leads often begin with a Click-to-WhatsApp ad tap or an Instagram question about a product, tour package, or service, and buyers expect a quick, friendly reply that feels personal rather than automated. Chronex360 captures that first message right away, qualifies it, and routes it to an available agent based on local business hours, helping ecommerce, retail, and tourism businesses stay responsive during high-demand periods. From qualification, the platform tracks the lead through quoting and booking or order confirmation to delivery or service fulfillment, reflecting the WhatsApp-coordinated scheduling many Costa Rican businesses use to confirm delivery windows or tour details directly with the customer. Spanish-language message templates, in-chat catalog and package sharing, and compliance-aware messaging around opt-in and frequency keep every interaction consistent and professional. With agent assignment distributing inquiries evenly across the team, and conversion reporting tied to each channel, business owners get a clear view of exactly what is turning interest into completed, delivered business.
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard