How Chronex360 helps manage your business in Vázquez de Coronado
Chronex360 provides WhatsApp Business API workflow for businesses in Vázquez de Coronado, San José Province, turning inbound WhatsApp, Instagram and Facebook conversations into tracked, qualified leads.
In Costa Rica, leads often begin with a Click-to-WhatsApp ad tap or an Instagram question about a product, tour package, or service, and buyers expect a quick, friendly reply that feels personal rather than automated. Chronex360 captures that first message right away, qualifies it, and routes it to an available agent based on local business hours, helping ecommerce, retail, and tourism businesses stay responsive during high-demand periods. From qualification, the platform tracks the lead through quoting and booking or order confirmation to delivery or service fulfillment, reflecting the WhatsApp-coordinated scheduling many Costa Rican businesses use to confirm delivery windows or tour details directly with the customer. Spanish-language message templates, in-chat catalog and package sharing, and compliance-aware messaging around opt-in and frequency keep every interaction consistent and professional. With agent assignment distributing inquiries evenly across the team, and conversion reporting tied to each channel, business owners get a clear view of exactly what is turning interest into completed, delivered business.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies