How Chronex360 helps manage your business in Vinica
Chronex360 brings the same WhatsApp Business API onboarding and lead-management workflow used across Varaždin County to businesses in Vinica.
Croatian tourism and hospitality businesses often collect leads through a mix of Instagram enquiries about coastal properties, Click-to-WhatsApp ads run during the summer season, and direct website booking requests. Chronex360 brings these together as soon as they arrive, assigning each one to an agent and preserving the full thread as a guest moves from asking about availability to confirming a reservation and receiving check-in details. Because every message is tied to one lead record, a small team handling a seasonal spike in enquiries can respond quickly without duplicating effort or losing track of who already answered whom. The platform offers Croatian and English templates, routes conversations according to local office hours, and applies compliance-aware messaging for the market. Multiple agents can be added as the season ramps up, and conversion reporting highlights which advertising or enquiry channel is actually converting into paid, completed stays.
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep