Compliance watchpoints
The Act on the Implementation of the General Data Protection Regulation (Official Gazette NN 42/2018) supplements GDPR nationally. Use explicit opt-in and clear opt-out for marketing templates.
How to launch on Chronex360
Use Croatian-first templates, with English templates for tourism/international audiences. Automate qualification for high seasonal volume and track conversion by campaign.
Recommended social-to-WhatsApp growth flow
Meta ad / Instagram DM / Facebook message → Chronex360 lead source → WhatsApp qualification → agent assignment → task or schedule → proposal/catalogue/order → follow-up → conversion reporting. Use Marketing templates only for opted-in promotional outreach; use Utility for requested/transaction-triggered updates; use Service replies when the customer starts the conversation.
What to track
Lead volume by source, opt-in rate, first-response time, qualified-lead rate, agent follow-up adherence, template delivery/reply rate, conversion rate, order/revenue attribution where applicable, and opt-out/blocked rate.