How Chronex360 helps manage your business in Stari Jankovci
Stari Jankovci businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Croatian tourism and hospitality businesses often collect leads through a mix of Instagram enquiries about coastal properties, Click-to-WhatsApp ads run during the summer season, and direct website booking requests. Chronex360 brings these together as soon as they arrive, assigning each one to an agent and preserving the full thread as a guest moves from asking about availability to confirming a reservation and receiving check-in details. Because every message is tied to one lead record, a small team handling a seasonal spike in enquiries can respond quickly without duplicating effort or losing track of who already answered whom. The platform offers Croatian and English templates, routes conversations according to local office hours, and applies compliance-aware messaging for the market. Multiple agents can be added as the season ramps up, and conversion reporting highlights which advertising or enquiry channel is actually converting into paid, completed stays.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies