How Chronex360 helps manage your business in Úvaly
In Úvaly (Středočeský kraj, Czech Republic), businesses use Chronex360 to capture every WhatsApp enquiry as a lead, qualify it automatically, and route it to the right team member without manual data entry.
Czech exporters and contract manufacturers often see inbound interest arrive in bursts: a trade-show follow-up on WhatsApp, a website RFQ, or a buyer message on Instagram after browsing a product catalog. Chronex360 gathers these into one workspace the instant they land, so a sales coordinator can qualify the enquiry, confirm specifications, and move it into a formal quote without switching tools or losing the earlier thread. As the order progresses through approval, production scheduling, and dispatch, the same conversation carries the history, so anyone on the team can pick it up and answer a customer accurately. Chronex360 offers Czech-language templates alongside English, routes messages according to local working hours, and keeps outbound communication aligned with applicable regulations. Assigning several agents to one growing account is straightforward, and built-in conversion reporting shows which lead source is actually converting into signed orders and shipped goods.
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping