How Chronex360 helps manage your business in Dorra
Dorra businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Sitting at one of the busiest maritime and logistics crossroads in the region, businesses in Djibouti often deal with leads that span freight inquiries, retail questions, and service bookings arriving through very different channels on the same day. Chronex360 brings a Click-to-WhatsApp ad response, a Facebook Messenger question, and a direct website inquiry into one unified pipeline, tagging each by source so a logistics client and a retail customer are never mixed into the same workflow. Agents qualify the request, issue a quote or catalog, and convert it into a tracked order that follows the shipment or product through to delivery or port handover. Because Djibouti's business runs across French, Arabic, and Somali-speaking customers, Chronex360 supports localized templates in each, along with business-hours-aware routing so inquiries arriving outside standard hours are queued rather than lost. Conversion reporting shows which channels are actually driving completed transactions.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order