How Chronex360 helps manage your business in Tadjourah
For companies based in Tadjourah, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Sitting at one of the busiest maritime and logistics crossroads in the region, businesses in Djibouti often deal with leads that span freight inquiries, retail questions, and service bookings arriving through very different channels on the same day. Chronex360 brings a Click-to-WhatsApp ad response, a Facebook Messenger question, and a direct website inquiry into one unified pipeline, tagging each by source so a logistics client and a retail customer are never mixed into the same workflow. Agents qualify the request, issue a quote or catalog, and convert it into a tracked order that follows the shipment or product through to delivery or port handover. Because Djibouti's business runs across French, Arabic, and Somali-speaking customers, Chronex360 supports localized templates in each, along with business-hours-aware routing so inquiries arriving outside standard hours are queued rather than lost. Conversion reporting shows which channels are actually driving completed transactions.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies