How Chronex360 helps manage your business in Otra Banda
For companies based in Otra Banda, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Punta Cana resorts, Santo Domingo retailers, and small export businesses shipping goods abroad all share the same challenge: leads arrive from too many places to track by hand. Chronex360 unifies Click-to-WhatsApp ad clicks, Instagram DMs, Messenger chats, and website inquiries into one queue, automatically tagging each lead's source and routing it to an available agent based on real local business hours. As a conversation progresses from initial interest to a confirmed reservation, quote, or order, the same thread carries that history forward until the product is delivered or the guest arrives, so nothing gets lost between departments. Spanish and English templates cover the bilingual reality of Dominican tourism and trade, shared catalogs let hotels and shops present offers directly in chat, and every message stays aligned with WhatsApp's business messaging rules. Owners get a straightforward report of which channels are actually converting browsers into bookings and buyers.
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export
Lead management
Leads and contacts share one table, split by an is_lead flag. Filter by keyword, status, source, assignee, tags, favourite or date, switch to the Kanban to drag cards between statuses, or open the full activity workspace for a single lead.
- List, Kanban and activity drawer views
- Rich filters plus favourite and archive
- CSV / Excel import wizard with column mapping
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies