How Chronex360 helps manage your business in Oviedo
For companies based in Oviedo, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Punta Cana resorts, Santo Domingo retailers, and small export businesses shipping goods abroad all share the same challenge: leads arrive from too many places to track by hand. Chronex360 unifies Click-to-WhatsApp ad clicks, Instagram DMs, Messenger chats, and website inquiries into one queue, automatically tagging each lead's source and routing it to an available agent based on real local business hours. As a conversation progresses from initial interest to a confirmed reservation, quote, or order, the same thread carries that history forward until the product is delivered or the guest arrives, so nothing gets lost between departments. Spanish and English templates cover the bilingual reality of Dominican tourism and trade, shared catalogs let hotels and shops present offers directly in chat, and every message stays aligned with WhatsApp's business messaging rules. Owners get a straightforward report of which channels are actually converting browsers into bookings and buyers.
Lead assignment
Assign leads manually in bulk, or let the assignment service route them by strategy and eligible roles with round-robin per lead source. Every change is stored for response-time and ownership reporting.
- Manual bulk assign
- Round-robin per lead source
- Auto-claim on inbound social replies
Follow-up schedules
Schedules are quick reminders on a contact with a date, owner, status and note. A nightly command flips anything past due to Overdue, and entries also appear on the lead timeline.
- List, Kanban and summary cards
- Create straight from a lead's timeline
- Nightly overdue sweep
Chatflow automation
A canvas builder connects blocks with edges: trigger keywords, text and media, quick replies, WhatsApp Flows forms, timing delays, assign, code, outbound API, Google Sheet and catalogue blocks. Flows can auto start and stop on a schedule.
- 20+ block types on a visual canvas
- Runs on inbound WhatsApp, dedupes message IDs
- Native catalogue orders captured straight to an Order