How Chronex360 helps manage your business in Los Llanos
Los Llanos businesses run their social-to-WhatsApp sales pipeline on Chronex360, from the first Click-to-WhatsApp reply through to a completed, tracked order.
Punta Cana resorts, Santo Domingo retailers, and small export businesses shipping goods abroad all share the same challenge: leads arrive from too many places to track by hand. Chronex360 unifies Click-to-WhatsApp ad clicks, Instagram DMs, Messenger chats, and website inquiries into one queue, automatically tagging each lead's source and routing it to an available agent based on real local business hours. As a conversation progresses from initial interest to a confirmed reservation, quote, or order, the same thread carries that history forward until the product is delivered or the guest arrives, so nothing gets lost between departments. Spanish and English templates cover the bilingual reality of Dominican tourism and trade, shared catalogs let hotels and shops present offers directly in chat, and every message stays aligned with WhatsApp's business messaging rules. Owners get a straightforward report of which channels are actually converting browsers into bookings and buyers.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export