How Chronex360 helps manage your business in La Maná
For companies based in La Maná, Chronex360 connects WhatsApp Business API to a full lead workflow: capture, qualification, assignment, scheduled follow-up and conversion reporting.
Ecuadorian buyers often start a purchase journey with a quick WhatsApp message triggered by a Click-to-WhatsApp ad or a product question left on Instagram, expecting a real person to respond quickly. Chronex360 captures that inquiry immediately, qualifies it against your criteria, and assigns it to an available agent within business hours, helping ecommerce and retail teams in cities like Quito and Guayaquil stay responsive as inbound volume grows. The lead is then tracked through quoting and order confirmation to fulfillment, mirroring the WhatsApp-coordinated delivery confirmations that many Ecuadorian businesses rely on for last-mile orders. Spanish-language templates, catalog sharing inside the conversation, and compliance-aware messaging around consent and frequency keep every interaction professional and consistent. Because agent assignment balances the workload automatically, no customer waits unnecessarily long for a reply, and conversion reporting lets managers see exactly which campaigns and agents are converting inquiries into delivered orders.
Product catalogue
Categories nest with a parent and carry a GST percentage, HSN code and unit. Add dynamic per-category fields, then products with ordered media, external video URLs and a shared image gallery. An import wizard mirrors the leads importer.
- Nested categories with GST, HSN and unit
- Dynamic per-category fields
- Image and video media, import wizard
Orders board
Orders hold line items with product, quantity, selling price and a per-line discount, plus buyer and shipping details and campaign or employee attribution. Status cards, an amount filter and a drag Kanban keep the pipeline visible; Confirm moves a proforma to processing.
- Line-item orders with per-line discounts
- Status cards and drag Kanban
- Confirm, delete and Excel export
Lead analytics
The analytics service reports totals, new versus worked, conversion against final statuses, response times from assignment history, follow-up adherence and source and campaign breakdowns with time series. Results are cached for 15 minutes and exportable to Excel.
- Conversion, response time, follow-up adherence
- Period presets with source and assignee filters
- Cached 15 minutes, Excel export